Refund policy

RETURN & REFUND POLICY

CANCELLATION POLICY

Orders can be cancelled before dispatch. Once an order has been shipped, cancellations cannot be processed.

RETURN & EXCHANGE ELIGIBILITY

Return or exchange requests must be initiated within 3 days of delivery.

• The item must be unused, unworn, and in its original condition.
• All tags, accessories, and original packaging must be intact.
• Customised, discounted, or final-sale items are not eligible for return or exchange.

HOW TO INITIATE A RETURN OR EXCHANGE

Email us at shop.jewelhira@gmail.com with your order details. Our team will guide you through the process and share the pickup or drop-off instructions.

• Return shipping fee: Flat ₹180 (waived if the item is defective, damaged, or incorrect).
• Exchange fee: Flat ₹90 (waived if the item is defective, damaged, or incorrect).

REFUNDS

Refunds are applicable only in cases where the product is received damaged, defective, or incorrect, subject to verification by our team.

For approved refund claims, the product must be returned to us and pass our inspection process. Once the returned product is received and inspected, the refund will be processed to the original payment method within 7–10 working days.

For COD orders, approved refunds will be issued via bank transfer or UPI.

Please note: Refunds are not provided for change of mind, size preference, or any other reason that does not qualify as a defective, damaged, or incorrect product.

EXCHANGES

Exchange requests must be raised within 7 days of delivery and are subject to stock availability.

PARCEL OPENING VIDEO — REQUIRED

To support any return, exchange, refund, or missing item claim, a valid unboxing video is mandatory.

• Begin recording before opening the parcel.
• Show all sides of the sealed package with the shipping label clearly visible.
• Record in one continuous shot with no cuts, edits, or pauses.
• Clearly show the product, invoice, and packaging throughout.

Claims without a valid unboxing video may not be eligible for review.

PROMOTIONAL OFFERS

For Buy X Get Y Free offers, all eligible items must be added to the cart before checkout. Our team processes orders based on the cart contents at the time of purchase.

If a complimentary gift is missing from your order, please contact us within 7 days of delivery with your order number and a valid unboxing video. Eligible compensation will be provided on your next order.