Shipping policy

Shipping Policy

We are committed to delivering your jewellery quickly, safely, and with care.

Processing Time

Orders are dispatched within 24 hours of confirmed payment on business days. Orders placed on weekends or public holidays are processed the next business day. You will receive order confirmation and dispatch updates via email and WhatsApp.

Delivery Timeline

Within India: 2–7 business days from dispatch, depending on location.
International: Timelines vary by country. Customs duties, if applicable, are borne by the recipient.

Tracking

Once dispatched, a tracking number will be shared via email or WhatsApp. Please allow up to 24 hours for the tracking link to activate.

Delivery Address

Please ensure your address, phone number, and pin code are accurate at checkout. Couriers typically make 2–3 delivery attempts. If a shipment is returned, re-delivery charges may apply.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, notify us within 24 hours of delivery with photos and proper unboxing video with no cut. We will coordinate with the courier and arrange a replacement or refund as applicable.

Delays

While we aim to dispatch within 24 hours, delays may occasionally occur due to weather, strikes, or peak seasons. We will keep you informed if any delay is expected.

Contact & Support

WhatsApp:+91 9274088834
Email: info@jewelhira.com